Cancellation and Refund Policy

Cancel a ticket at least 24 hours before the event starts and you get the ticket price back to the way you paid. The platform fee is not refunded on a cancellation you choose. If the organiser cancels or moves the event, everything comes back, the fee included.

The rest of this page is the detail, and it is the detail the system actually applies.

You can cancel a ticket from the ticket itself, or by asking support, up to the refund deadline for that event.

• The deadline is 24 hours before the event begins, unless the organiser has set a different window for that event, in which case the window shown on the event is the one that applies. It is measured back from the start time, not forward from when you bought — what decides it is whether the organiser can still resell the place.
• A ticket that has been used cannot be refunded. If your ticket admits several people and some of them have already gone in, it counts as used — the night has been had by whoever went in on it.
• A ticket already cancelled or refunded cannot be refunded twice.

Where a cancellation is refused, you are told which of these it was, not simply that the answer is no.

• You cancel, within the window — the full ticket price. The platform fee is for the booking service, which has been provided, and is not returned.
• The organiser cancels the event — everything you paid, including the platform fee.
• The event is rescheduled and you cannot make the new date — everything you paid, including the platform fee. Tell us and we will process it.
• We charged you in error, or took money without creating a booking — everything, always, and you do not need to be within any window to ask.

A refund goes back the way the money came. If you paid by card or UPI, it is returned to that card or account through our payment partner. If you paid with Betrrr Credits, the credits go back to your balance.

Once we send a refund, how quickly it appears is your bank’s to decide. Card and UPI refunds are typically credited within 5 to 7 working days; credits are back in your balance immediately. If it has been longer than that, contact us with the booking and we will trace it.

A table reservation costs nothing to make and nothing to cancel — cancel it in the app, and please do, so the table can go to somebody else.

A bill you settle through Betrrr is for food and drink already served, and is not refundable through us as a matter of course. If something was wrong with the order or the bill, raise it with the restaurant first, since it is their kitchen and their bill; if that does not resolve it, contact us and we will take it up with them. Where a restaurant agrees a refund, we return it the way you paid.

Credits earned on a booking that is later cancelled are removed with it. Credits are promotional, are not money, and are never paid out as cash — a refund of a booking paid for with credits returns credits, not rupees.

Cancel from the ticket in the app, or write to support@betrrr.app or call +91 86601 62689 (Monday to Saturday, 10am–7pm IST) with your booking reference. We acknowledge within 48 hours, and where a refund is due we send it within 7 working days of agreeing it.

If you are not satisfied with how a refund was handled, the complaint route is in the terms.

We may update this policy. The date at the top changes when we do, and a booking is governed by the policy in force when you made it.