Terms and Conditions

These terms are the agreement between you and BETRRR, a sole proprietorship registered in India under Udyam Registration Number UDYAM-KR-26-0063253 (“Betrrr”, “we”, “us”), for your use of the Betrrr app and website at https://betrrr.app. By creating an account or making a booking you accept them.

Our Privacy Policy, Cancellation and Refund Policy and Cookie and Storage Policy form part of this agreement. Where a term here conflicts with the refund policy on a question of refunds, the refund policy governs.

You must be at least 18 and able to enter a binding contract under the Indian Contract Act, 1872. Betrrr is offered for use in India, and prices are in Indian Rupees.

Individual events carry their own age limits set by the organiser or the venue. Meeting our minimum does not mean you meet theirs, and the door is where theirs is enforced.

You sign in with your mobile number and a one-time code. That code is how we know it is you, so keep your number and your device secure and do not let somebody else use your account. Tell us promptly if you think it has been used without your permission.

Keep the details on your account accurate. A ticket, a confirmation and a refund all travel to the number on the account, and we are not responsible for what a wrong number never receives.

Betrrr is a platform. Events are put on by organisers and restaurants are run by their owners; both are independent businesses, and Betrrr is not the organiser of an event or the operator of a restaurant unless we say so in writing.

What that means in practice: the event happening as advertised, the venue, the line-up, the running time, the food and the service are the responsibility of whoever provides them. We are responsible for the platform — that a booking you make is recorded, that a ticket you buy is issued, and that money is taken and returned correctly.

We are an intermediary under the Information Technology Act, 2000 in respect of listings and other content our partners publish through us.

• Ticket sales are enabled event by event. Where an event is not marked bookable, it is listed for discovery only and no ticket can be bought for it on Betrrr.
• A ticket is issued by or on behalf of the organiser. Entry is subject to the organiser's and the venue's own terms, and to any age limit, dress code or security check they apply.
• Your ticket carries a QR code, and that code is what admits you. It is scanned at the door. Anyone holding it can use it, so treat it as you would a physical ticket and do not post it publicly.
• Where a ticket admits more than one person, it may be used in parts as your group arrives, until the number it admits is used up.
• An organiser may change or cancel an event. Where that happens, the refund policy applies.
• Do not resell a Betrrr ticket for profit, or buy tickets using automated means, another person's payment method, or more accounts than one.

A reservation holds a table at the restaurant’s discretion and on its terms; a restaurant may hold a late table for a limited time or release it. Menus, prices and availability are set and kept current by the restaurant, not by us.

Where you order at a table through Betrrr, your order goes to that restaurant’s kitchen and your contract for the food and drink is with the restaurant. Where a bill is settled through Betrrr, we take the payment on the restaurant’s behalf, and paying us discharges that much of your bill.

• Credits are a promotional balance on your account. They are not money, not a deposit, and not a payment instrument.
• They belong to the account that earned them. They cannot be transferred to another account, sold, or exchanged for cash.
• Credits are applied to the price of a booking at checkout, before fees, and only where the booking allows them.
• Where credits are given for a specific promotion they may carry an expiry, which is shown with the balance.
• We may withdraw credits obtained through error, abuse or a cancelled booking they were earned on, and we may change how credits are earned for future bookings. Credits already in your balance are not reduced by such a change except where they were obtained improperly.

The price you pay is shown in full before you confirm, itemised into the ticket or bill amount and any platform fee. Taxes are included as applicable. A booking is confirmed when payment succeeds and the ticket or confirmation appears in your account — not when payment is begun.

The platform fee is charged for the booking service itself and is non-refundable once the booking is made, except where the event is cancelled or rescheduled by the organiser, or where the fee was charged in error. The refund policy says exactly when it comes back.

Payments are processed by our payment partner. If a payment is taken but no booking is created, tell us and we will trace it and return it. If a price or availability is shown wrongly because of an obvious error, we may cancel the affected booking and refund it in full rather than honour a price nobody intended.

Cancellation rights, refund amounts and how long money takes to come back are set out in the Cancellation and Refund Policy, which forms part of these terms.

• Do not use Betrrr for anything unlawful, or to book on somebody else's behalf without their knowledge.
• Do not scrape, probe, overload or attempt to gain unauthorised access to the platform, and do not interfere with anybody else's use of it.
• Do not upload or send anything unlawful, defamatory, obscene, infringing, or designed to deceive somebody about who you are.
• Do not use the platform to impersonate Betrrr, an organiser or a restaurant, or to imply an endorsement you do not have.

Anything you submit — a review, a photograph, a message — stays yours. You give us a non-exclusive, royalty-free licence to host, store and display it for the purpose of running the platform, and to pass it to the restaurant or organiser it concerns. You confirm you have the right to give us what you submit.

We may remove content that breaches these terms or the law. If you believe something on Betrrr infringes your rights, write to support@betrrr.app and we will deal with it under the IT Rules.

We work to keep Betrrr running, and we do not promise it is uninterrupted or error-free. We may change, suspend or withdraw features, and we may take the service down for maintenance. Where a planned interruption would affect a booking you already hold, we tell you.

Nothing in these terms limits any right you have under the Consumer Protection Act, 2019 or any other law that cannot be limited by agreement, and nothing limits our liability for fraud or for death or personal injury caused by our negligence.

Subject to that, Betrrr is not liable for what an organiser, a venue or a restaurant does or fails to do — an event that disappoints, a table that is late, a kitchen that is closed. Our total liability to you for any booking is limited to the amount you paid us for that booking. We are not liable for indirect or consequential loss, or for loss of profit, opportunity or enjoyment.

You will indemnify us against claims, losses and reasonable costs arising from your breach of these terms, your misuse of the platform, or content you submit that infringes somebody’s rights.

You may stop using Betrrr at any time and ask us to close your account. We may suspend or close an account that breaches these terms, that we reasonably believe is being used fraudulently, or where we are required to by law — and where we do, we will tell you why unless the law prevents it.

Closing an account does not cancel a booking already made or a refund already owed. Unused Betrrr Credits are forfeited when an account is closed, because they are promotional and have no cash value.

Neither of us is liable for a failure caused by something outside reasonable control — an act of God, a public emergency, a governmental restriction, a strike, a failure of the power grid or the public internet. Where such an event cancels a booking, the refund policy still applies to your money.

We may update these terms. The date at the top changes when we do, and where a change materially affects your rights we tell account holders directly rather than relying on you to notice. A booking is governed by the terms in force when you made it.

These terms are governed by the laws of India, and the courts at Udupi, Karnataka, India have exclusive jurisdiction.

Please write to us first — most disputes are a misunderstanding that support can settle in a day, and we would rather fix it than argue about it.

Our Grievance Officer under the Consumer Protection (E-Commerce) Rules, 2020 and the IT Rules is Mohammed Irfan, reachable at support@betrrr.app. We acknowledge a complaint within 48 hours and resolve it within one month.

If a provision of these terms is held unenforceable, the rest stands. A delay in enforcing a term is not a waiver of it. You may not assign this agreement; we may assign it to a successor of the business on notice to you. These terms, with the policies they name, are the whole agreement between us about Betrrr.

BETRRR is registered at Flat/Door/Block No. 1-26, Irfan Manzil, Janata House Colony, Gangolli, Kundapura, Udupi District, Karnataka 576216, India.